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A Disability Civil Rights Law Firm

Lainey Feingold is a disability rights lawyer who works primarily with the blind and visually impaired community on technology and information access issues. She is nationally recognized for negotiating landmark accessibility agreements and for pioneering the collaborative advocacy and dispute resolution method known as Structured Negotiations. To learn more, please visit the about page.

In 2014 Lainey was honored with a California Lawyer Attorney of the Year (CLAY) award. She also received a CLAY Award in 2000.

The most recent information posted on this website appears in the Recent News on this page. Earlier entries can be found by visiting the categories and archives pages, or by using the search feature.

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Recent News


Digital Accessibility Legal Update (Summer 2015)

tool boxThis post is part of an occasional series about recent legal developments impacting technology and information access for people with disabilities. This post covers activity from March 12, 2015 through August 10, 2015. You can find earlier Updates in the Legal Updates Category of this website. The series is illustrated by a toolbox — because law has proven an effective tool to improve the accessibility and usability of digital content, print information and technology for everyone. There are many ways to use the law, reflected by the many tools in the toolbox and by the updates reported in this post.

Blind Does not Mean Oblivious

picture of stevie wonderOn June 16, 2015 the New York Times ran an article in the Science Section about childhood obesity. The piece was about parents who deny that their kids are obese, thereby fueling what the Times terms the “childhood obesity epidemic.” What headline did the nation’s paper of record chose for this article in the print edition? The editors chose the headline “Blind to a Child’s Obesity.”

The parents (and grandparents) featured in the piece were all sighted, and so were their kids. “Blind” was the Times’ way of saying that these parents were oblivious, ignorant, and didn’t have their children’s best interests at heart.

More Bank of America Website Accessibility Enhancements

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Bank of America Continues to Enhance Online Access for People With Visual Impairments

Enhancements to Travel Rewards Redemption Online Site Improve Accessibility

CHARLOTTE – June 4, 2015 As part of its long-standing commitment to customers with visual impairments, Bank of America is enhancing the accessibility of its travel redemption website. The site is used by the bank’s credit card customers to redeem reward points for travel.

Bank of America Credit Card Rewards Website Agreement

Bank of America LogoBank of America has long been a leader in its commitment to accessible digital content. The agreement posted here concerns accessibility enhancements to the bank’s travel rewards redemption site. This agreement was reached through Structured Negotiations, a collaborative dispute resolution process. Structured Negotiations has been used for twenty years to successfully resolve accessibility claims without lawsuits.

Spring 2015 Presentations about Digital Access Law, Structured Negotiations

GAAD LogoInterest in digital accessibility law is growing. During May 2015, the month in which we celebrate Global Accessibility Awareness Day, Lainey Feingold will be speaking four times about legal developments impacting digital accessibility. In this post read more about her in-person presentations at Austin’s AccessU and at the Global Accessibility Awareness Day MeetUp in San Francisco, and about her virtual presentations as part of the AccessU Summit and the ADA National Network’s Accessible Technology webinar series. Lainey will also speaking to the Collaborative Law Section of the Dallas County Bar about Structured Negotiations.

Raley’s Upgrades Point of Sale Devices to Include Real Keypads

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Raley’s Upgrades Point of Sale Devices: Enhancement Praised by Blind Customers

Sacramento, CA (April 14, 2015) – Raley’s announced today that it has completed a company-wide initiative to improve the checkout experience for all customers with new point of sale devices. Shoppers who are blind or visually impaired will especially benefit from Raley’s new technology. The company replaced all customer-facing POS devices with Verizon MX925 machines.

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