Law Office of Lainey Feingold
Disability Rights Legal Advocacy

Bank of America Completes Installation of Talking ATMs

Maintains Leadership Role in Services for Visually Impaired Customers

Charlotte (March 31, 2010)– As part of its long-standing commitment to customers with visual impairments, Bank of America today announced that every Bank of America ATM in the country has been equipped with voice-enabled technology. Visually impaired customers can now access more than 18,000 Bank of America ATMs, the largest network of bank-owned ATMs in the U.S.

Talking ATMs provide audible instructions in English or Spanish to persons who cannot view information on an ATM screen. These machines make it easier for people with visual impairments to withdraw cash, deposit money and perform other ATM transactions. The ATMs have audio jacks that deliver spoken instructions privately through standard headsets to protect the security of users who are blind or have low-vision.

Best Buy Adds Tactile Keypads to Improve Checkout Experience for Customers with Visual Impairments

Minneapolis, Minn (March 31, 2010)– Best Buy Co., Inc. today announced that it has begun a nationwide initiative to improve the checkout experience for Best Buy customers who are blind or visually impaired. The company has begun to add tactile keypads to point-of-sale devices at Best Buy stores, enabling shoppers who cannot read information on a touch screen to privately and independently enter their personal identification number (PIN) in order to protect their financial privacy.

The announcement was praised by the American Foundation for the Blind (AFB), American Council of the Blind (ACB), California Council of the Blind (CCB).

The Best Buy settlement agreement posted here is the result of Structured Negotiations among Best Buy and the American Council of the Blind (ACB), the American Foundation for the Blind (AFB) and the California Council of the Blind (CCB). Best Buy has agreed to install tactile point of sale devices in all its U.S. stores so that blind people do not have to disclose their PIN when using a debit card. The full settlement agreement is posted here.

SFMTA Expands APS Program

Accessible Pedestrian Signal Program Receives Stimulus Funds

San Francisco (March 24, 2010)–The San Francisco Municipal Transportation Agency (SFMTA), which oversees all surface transportation in San Francisco including the Municipal Railway (Muni), today announced that the City has received federal stimulus funds that will equip five additional intersections with Accessible Pedestrian Signals (APS). In the City 116 intersections have been equipped with the devices over the past two and a half years, making San Francisco the national leader on this important safety issue.

On March 15, 2010 CNN posted an article about the use of iris scanners in a low income Bronx health clinic to prevent mix-ups among the patients. The high tech iris scanner, usually seen only in airport security systems, is an important and useful tool for the Bronx clinic, and a welcomed one in an under-served community. At the same time, this article is yet another reminder that technology advances in the health field have the potential to leave people with disabilities behind. If you don’t have an iris, an iris scanner cannot help you.

Two years ago today, on March 10, 2008, I launched this website, LFLegal.com. Back then, I had never heard of an anchor that wasn’t on a boat, and didn’t know an ordered list from a market list. But Mike Cherim built me an accessible web site and taught me how to use it. Today, even though most people I know have sites far older than mine, I’m happy to be celebrating the beginning of LFLegal’s third year.