Accessibility Lawsuit Filed Against JetBlue Airways
The California Council of the Blind and three California residents with visual impairments have filed a lawsuit against JetBlue Airways in Federal Court for the Northern District of California. The lawsuit alleges that JetBlue has violated California law by maintaining a website and operating airport check-in kiosks that are inaccessible to individuals with visual impairments. The lawsuit is based on three California laws: the Unruh Act, the California Disabled Persons Act, and the California Unfair Competition Law.
The complaint was filed after JetBlue refused to participate in Structured Negotiations. Structured Negotiations are a collaborative dispute resolution and advocacy method in which blind individuals, their organizations and lawyers work with private or private entities to resolve complex accessibility issues without litigation. The method has been successfully used to resolve accessible information and technology claims with some of the larges companies in the United States.
- Visit the Structured Negotiations page of this website
- Read the post about large commercial entities that have used Structured Negotiations to resolve website accessibility claims
The plaintiffs in the JetBlue lawsuit are represented by the Law Office of Lainey Feingold and Linda Dardarian and Rachel Brill of the Oakland, California civil rights firm Goldstein, Demchak, Baller, Borgen and Dardarian. Please use the form on the Contact Page of this website to sign up to receive updates about the JetBlue litigation. Updates will also be available on Twitter by following @LFLegal.