Law Office of Lainey Feingold
Disability Rights Legal Advocacy

Since its early commitment to Talking ATMs and web accessibility in 2000, Bank of America has had a leadership role in providing accessible services to customers who are blind and visually impaired. Posted here is the Bank’s most recent settlement agreement with the blind community, addressing the accessibility of security features on the bank website and mobile iOS applications Bank of America worked on this initiative in Structured Negotiations with the Bay State Council of the Blind and bank customers Carl Richardson of Massachusetts and Shen Kuan of California. They were represented by the Law Office of Lainey Feingold and Linda Dardarian, of the Oakland, California civil rights firm Goldstein, Borgen, Dardarian & Ho.

The settlement agreement posted here is a result of Structured Negotiations between the California Council of the Blind, Cinemark patrons with visual impairments, and Cinemark, a leading domestic and international motion picture exhibitor. Linda Dardarian, of the Oakland, California civil rights firm Goldstein, Demchak, Baller, Borgen and Dardarian, and the Law Office of Lainey Feingold worked with the blind community on this initiative.

Audio Description provides vocal description of key visual aspects of a movie, such as descriptions of scenery, facial expressions, costumes, action settings, and scene changes, described audibly during natural pauses in dialogue or critical sound elements. Narration of these elements is then woven into the soundtrack of the program or film, so that the finished version is a mix of program audio and descriptive narration. The description, which is provided by movie studios, is available only to members of the audience who choose to receive it via personal headsets and a receiver provided at the theater.

The settlement posted here extends the Agreement between Major League Baseball and the American Council of the Blind and its Massachusetts and California affiliates. This is the first agreement of its kind to address the accessibility of applications for mobile devices. MLB has agreed to use the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as its standard for mobile applications, and has recently released AtBat™ for the iPhone and iPad with enhanced accessibility.

Posted here is the settlement agreement between Charles Schwab and one of its blind customers about website accessibility. Schwab engaged in the Structured Negotiations process with the Law Office of Lainey Feingold and has made a significant commitment to ensuring that its website is inclusive for all customers. Schwab has begun making site enhancements and will continue doing so. The company has adopted WCAG 2.0 Level AA as its web accessibility standard.

In 2011 the American Cancer Society (ACS) and the American Council of the Blind reached a comprehensive agreement regarding ACS information to members of the public with visual impairments. ACS agreed at that time that its website would satisfy WCAG 2.0 Level AA and that it would provide certain ACS information in Braille, Audio, Large Print and electronic formats. In early 2012 the parties agreed to extend the agreement and provide additional materials in Braille and Large Print. The Agreement extension is below.

The ground breaking agreement posted here recognizes the growing importance of accessible health care information to people with visual impairments. Working with the American Council of the Blind (ACB) in the Structured Negotiations process, the American Cancer Society (ACS) has agreed to design and generate its website in accordance to well accepted web accessibility standards. ACS has also agreed to undertake a pilot program for making its print materials available in alternative formats including Braille, Large Print, audio and electronic formats.