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Wells Fargo Accessibility
The press release about Wells Fargo’s initial Talking ATMs in California was issued as a result of the Wells Fargo California Settlement Agreement. The agreement was the first in the country in which a bank agreed to install Talking ATMs at every location in a single state. It was negotiated using Structured Negotiations by Lainey and co-counsel Linda Dardarian on behalf of the California Council of the Blind and individual members of the blind community. The Disability Rights Education and Defense Fund (DREDF) also represented the Claimants.
The Wells Fargo California ATM and Alternative Format Settlement Agreement was the first in the United States in which a bank made a state-wide commitment to install Talking ATMs. The Agreement was negotiated by Lainey and Co-Counsel Linda Dardarian using Structured Negotiations. Claimants in the case were the California Council of the Blind and the four blind community representatives mentioned in the Agreement. In addition to Talking ATMs, Wells Fargo agreed to implement a comprehensive alternative format program to ensure effective communication of print materials to its blind and visually impaired customers.
The press release posted here was the first in the United States to announce a plan to install Talking ATMs. Using the Structured Negotiations process, Wells Fargo worked with the California Council of the Blind and several blind individuals to reach an historic agreement requiring installation of Talking ATMs and provision of alternative formats for print financial information. This release was the first of several concerning Wells Fargo’s Talking ATM program.